PRIVACY POLICY

Last updated: March 21, 2025

This Privacy Policy explains how siloviananyc.com (the "Site", "we", "us", or "our") collects, uses, and protects your personal information when you visit, use our services, make a purchase, or otherwise communicate with us regarding the Site (collectively, the "Services"). For this Privacy Policy, "you" and "your" refers to any user of our Services, including customers and website visitors.

Please read this Privacy Policy carefully.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on the Site with an updated "Last updated" date.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

Information collected directly from you:

  • Contact details: name, address, phone number, email

  • Order information: billing/shipping address, payment details, email, phone

  • Account information: username, password, security questions

  • Customer support info: any information you provide when contacting us

Information collected automatically:

  • Usage data: device info, browser, network connection, IP address, and interaction with our Site

  • Cookies, pixels, and similar technologies

Information from third parties:

  • Vendors supporting our Site (e.g., Shopify)

  • Payment processors for order fulfillment

  • Advertising or tracking partners for marketing purposes

HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide products and services: process orders, manage accounts, handle shipping, returns, and exchanges

  • Marketing: send promotional communications and display tailored ads

  • Security: detect fraud and protect our Services

  • Support and improvement: provide customer service and enhance the Site

COOKIES

We use cookies to improve the Site, remember your preferences, and run analytics. You can disable cookies in your browser, but this may affect your experience.

SHARING YOUR INFORMATION

We may share your personal information with:

  • Vendors performing services on our behalf (shipping, IT, analytics, support)

  • Business and marketing partners

  • Affiliates within our corporate group

  • Legal or business obligations (mergers, enforcement, legal requests)

We do not share sensitive personal information without your consent.

THIRD-PARTY WEBSITES

Our Site may link to third-party websites. We are not responsible for their privacy practices.

CHILDREN’S DATA

Our Services are not intended for children under 16. Parents or guardians who want their child’s data removed should contact us.

SECURITY & RETENTION

We take measures to protect your information but cannot guarantee perfect security. Personal information is retained as needed for providing services, legal compliance, and dispute resolution.

YOUR RIGHTS

Depending on your location, you may have the right to:

  • Access, delete, or correct your personal information

  • Request data portability

  • Restrict or withdraw consent

  • Opt-out of marketing or sharing

You may exercise these rights by contacting us.

COMPLAINTS

If you have complaints about how we handle your personal information, contact us. If unsatisfied, you may appeal or contact your local data protection authority.

INTERNATIONAL USERS

Your data may be stored or processed outside your country. Transfers comply with recognized data protection mechanisms.

CONTACT

For questions about this Privacy Policy or your rights, contact us:

📧 Email: info@siloviananyc.com